These Terms and Conditions govern the use of our man and a van Dulwich service and set out the basis on which we provide domestic and commercial transport, lifting, loading, unloading, and related moving support. By making a booking, confirming a quotation, or allowing us to begin work, you agree to be bound by these terms. Please read them carefully before placing a request for any man with a van service, as they explain the responsibilities of both parties and the limits of our liability.

Throughout these terms, references to “we”, “us”, and “our” mean the service provider operating the van and man transport service, and references to “you” or “the customer” mean the person booking the service or anyone acting on their behalf. These conditions apply whether the booking is for a single item, multiple items, a partial move, or a full relocation. They also apply to any additional services agreed before or during the job, including carrying items up or down stairs, dismantling and reassembly, and disposal arrangements where permitted by law.

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force. We may update these terms from time to time to reflect changes in law, operational needs, or service structure. The version in force at the time of booking will normally apply to that booking unless a different arrangement has been expressly agreed in writing.

Booking process. A booking is only confirmed once we have accepted your request and sent a confirmation by email, message, or another written method. Any price quoted before confirmation is based on the information you provide, including collection and delivery details, item descriptions, access conditions, parking arrangements, and the level of assistance required. For a man and van Dulwich booking, accuracy matters: if the actual job differs from the information supplied, the final price may be revised accordingly.

It is your responsibility to provide complete and correct details at the time of booking. This includes the number and size of items, whether the goods are fragile or unusually heavy, and whether there are any access restrictions such as narrow staircases, limited parking, or no-lift buildings. We may decline a booking, amend the quotation, or request further information if we believe the job involves risks, unsafe handling, unlawful items, or conditions that were not disclosed. Any request for a man with van Dulwich service must be made by a person who is authorised to enter into the contract on behalf of the customer.

We will use reasonable care to arrive at the agreed time, but all times are estimates unless we have specifically agreed a fixed time in writing. Delays caused by traffic, weather, road closures, or events outside our control do not amount to a breach of contract. If we arrive and cannot safely complete the work because of access problems, incorrect information, lack of parking, unsuitable packaging, or customer unavailability, we may charge a call-out fee or a waiting fee. If you need to change the booking, we ask that you notify us as soon as possible so that we can assess whether the amended job can still be completed.

Payments. Unless otherwise agreed, payment is due on completion of the service on the same day. We may require a deposit for certain bookings, larger jobs, long-distance transport, or peak-period reservations. Deposits are normally non-refundable except where we cancel the booking or where refund rights arise under these terms or applicable law. Accepted payment methods may include bank transfer, card payment, or cash, depending on the arrangements confirmed for the job.

The price quoted may be based on an hourly rate, a fixed fee, a minimum charge, or a combination of these. Charges may increase if the actual service differs from the original scope, including where there are additional stops, waiting time, heavy or awkward items, extra labour, wasted journey time due to failed access, or the need for additional vehicles or staff. Any van man quotation given before the job starts is an estimate unless expressly stated as fixed and subject to the accuracy of the customer’s information. We reserve the right to invoice for any agreed extras after completion if those extras could not reasonably be priced in advance.

Late payment may result in recovery action and you may be charged reasonable costs incurred in pursuing the debt, to the extent permitted by law. We may also suspend further services until outstanding sums are paid in full. If a payment is reversed, cancelled, or declined after the service has been provided, you remain liable for the unpaid amount and any associated bank or administrative charges that arise from the failed payment.

Cancellations and amendments. You may cancel or change a booking by giving reasonable notice. The amount of notice required may vary depending on the size of the job, the resources reserved, and whether third-party costs have already been incurred. For short-notice cancellations, we may apply a cancellation charge to cover preparation time, reserved labour, vehicle allocation, and any non-recoverable expenses. For larger man and van jobs, especially where a vehicle and crew have been committed, the charge may be higher than for smaller bookings.

If you cancel after we have begun travelling to the collection point, after we have arrived, or once loading has started, you may be charged for the full or partial amount of the booked service, together with any waiting time or wasted journey costs. If you request an amendment and we are able to accommodate it, the revised quotation will apply. If the amendment materially changes the nature of the job, we may treat it as a new booking. We are not responsible for losses arising from your decision to cancel or postpone unless the cancellation is caused by our own breach of contract.

We may cancel or reschedule a booking if performance becomes impossible, unsafe, unlawful, or materially impractical, including where weather conditions, vehicle breakdown, staff unavailability, or access issues prevent us from carrying out the work. If we cancel for reasons within our control, we will either refund any prepaid amount for the unperformed part of the service or offer an alternative arrangement if you agree. We will not be responsible for indirect losses, missed appointments, or consequential losses caused by a cancellation or change of schedule, except where such liability cannot lawfully be excluded.

Liability and customer responsibilities. We will take reasonable care when handling your goods, but our liability is limited to loss or damage caused by our negligence or by a breach of these terms. Where damage is caused by pre-existing defects, inadequate packing, unsuitable containers, unstable stacking, or your own instructions, we will not be responsible. It is your duty to ensure that items are packaged, secured, and labelled appropriately for transit unless you have expressly asked us to pack them and we have agreed to do so. A man and a van service is not the same as a specialist packing or storage service, and customers should not assume that fragile or high-value goods are automatically covered.

We strongly recommend that you arrange your own insurance for goods in transit, particularly for fragile, antique, valuable, sentimental, or irreplaceable items. Unless expressly stated otherwise in writing, our quotations do not include insurance beyond any cover that may be required by law. If you wish to rely on a specific item value, you must tell us in advance and obtain written confirmation that the item can be accepted and handled under the proposed terms. In the absence of such confirmation, any claim will be assessed with regard to ordinary care standards, the nature of the item, and any limitations that were reasonably disclosed before the job began.

You must ensure that goods are ready for collection at the agreed time and that all access routes, keys, permissions, permits, and parking arrangements are in place. We are entitled to rely on instructions given by the customer or an authorised representative. If you or your representative ask us to move an item despite clear signs of damage, instability, or unsafe handling conditions, we may refuse to proceed without liability. We are not liable for delays or losses caused by missing items, inaccurate inventory lists, obstructed access, or the conduct of third parties at the collection or delivery location.

Waste regulations and prohibited items. Any removal, transport, or disposal of waste is carried out only where it is lawful and where the nature of the material has been disclosed in advance. Customers must not present hazardous, illegal, contaminated, or controlled waste for collection unless we have specifically agreed in writing and all legal requirements can be satisfied. This includes, without limitation, chemicals, asbestos, medical waste, pressurised containers, fuel, flammable liquids, batteries requiring special handling, gas cylinders, and any item that cannot lawfully be transported in an ordinary van and man operation.

Where waste removal is agreed, the customer remains responsible for the accurate description of the waste, its origin, and any special handling needs. You must comply with applicable UK waste legislation and must not request or permit any disposal method that would breach environmental, licensing, or duty-of-care obligations. We may refuse any item that appears to be hazardous, improperly packaged, or undocumented. If we agree to transport waste, you acknowledge that the waste remains your responsibility unless and until lawful transfer has been completed in accordance with the relevant regulatory requirements.

We will not accept liability for penalties, fines, or losses arising from false declarations, unlawful disposal instructions, or the presentation of items that should have been handled by a specialist licensed contractor. If during a move we discover prohibited waste or goods that cannot lawfully be carried, we may suspend the job, leave the items in a safe place, or return them to the point of origin where reasonably possible, and you may be charged for the time and costs incurred. Any man with van service must operate within the law, and the customer must not ask us to do otherwise.

Completion of service. The service is deemed completed when the goods are delivered to the agreed location, unloaded, and placed where reasonably directed by you or your authorised representative, subject to safe access and conditions. If you are not present at delivery, we may rely on alternative instructions, photographs, or confirmation from a nominated contact. Any claims for missing or damaged items should be raised promptly so that the issue can be assessed while relevant information remains available. A delay in reporting an issue may affect our ability to investigate and may limit any remedy.

We are not responsible for assembly, installation, connection, disconnection, or reconfiguration of appliances, fixtures, or furniture unless those tasks are specifically included in the booking. If we dismantle or reassemble items by agreement, we will do so with reasonable care, but we cannot guarantee that older or previously repaired furniture will withstand repeated handling. Likewise, we do not guarantee that items will fit through doors, staircases, lifts, or delivery points if the customer has not supplied accurate measurements in advance. In such cases, additional labour or alternative arrangements may be chargeable.

If a claim is made for loss or damage, our responsibility will be limited to the direct loss proven to have been caused by our negligence and, where lawful, capped at the lower of the item’s replacement cost or the amount recoverable under any applicable insurance or statutory limit. We will not be responsible for consequential losses, loss of profit, emotional distress, business interruption, or missed opportunities arising from the service, unless liability cannot legally be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

General provisions and governing law. These terms form the entire agreement between you and us in relation to the booking, except where we have agreed otherwise in writing. No failure or delay in enforcing any part of these terms will amount to a waiver of our rights. If any provision is found unlawful, the rest of the agreement will remain effective. You may not assign the contract to another person without our consent, but we may assign or subcontract parts of the service where reasonably necessary to complete the job.

Nothing in these terms affects your statutory rights as a consumer where applicable. If you are booking on behalf of a business, you confirm that you have authority to bind that business and that the service is being purchased for lawful business purposes. We may retain records of the booking, communications, pricing, and job details for operational, accounting, and legal purposes. The interpretation and enforcement of these terms shall be governed by the laws of England and Wales, and any dispute arising from them shall be subject to the exclusive jurisdiction of the English courts.

By proceeding with a booking for our man and a van Dulwich service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. They are intended to provide a clear and fair framework for both sides so that each move is handled safely, lawfully, and with reasonable expectations. Where a particular arrangement has been agreed in writing, that arrangement will take priority over any conflicting general wording in these terms.